Cancellation Policy
Effective Date: 1st June 2025
1. Overview
This Cancellation Policy governs the process, fees, and entitlements applicable when a Customer requests cancellation of a service subscription or package with 24/9 Car Wash. This policy must be read in conjunction with the Company's Terms & Conditions and Refund Policy.
2. How to Request a Cancellation
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Submit a written cancellation request via email to the registered Company support address, or in person at a Company service location.
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The cancellation request must include the Customer's name, subscription/invoice number, registered vehicle number, and reason for cancellation.
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Cancellations requested verbally or via informal channels (e.g., WhatsApp messages to field staff) will not be processed until a formal written request is received.
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The effective date of cancellation shall be the date the Company acknowledges receipt of the formal written request. The Company shall acknowledge receipt within 2 (two) business days of receiving the request.
3. Cancellation Fee Schedule
The following fee structure applies based on the proportion of the Service Term that has elapsed at the time the cancellation request is formally received:
Cancellation Window | Fee Levied | Refund Entitlement |
|---|---|---|
Within 5 Days Before Service Commences | 10% cancelation fee | Balance refund of fee paid (less payment gateway charges, if any) |
Day 1 up to 70% of Service Term | Prorata fee for days used + 10% cancellation fee on total contract value | Balance after deductions |
After 70% of Service Term is lapsed | 100% of total fee paid is forfeited | No refund. Customer may complete remaining service term. |
4. Detailed Provisions
4.1 Pre-Commencement Cancellation
A cancellation request submitted more than 5 days prior to the scheduled commencement date of the service will attract no cancellation fee. The Customer shall be entitled to a full refund of the fee paid, less any payment gateway or processing charges incurred by the Company, which shall not exceed 2% of the total fee paid.
4.2 Cancellation from Day 1 up to 70% of Service Term
Where a Customer requests cancellation after services have commenced but before 70% of the contracted Service Term has elapsed, the following deductions shall apply:
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Prorata fee for the number of service days elapsed from commencement to the effective date of cancellation.
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An additional cancellation fee of 10% (ten percent) of the total contracted value of the subscription, levied to cover operational and administrative costs incurred by the Company.
The balance remaining after the above deductions shall be processed as a refund in accordance with the Company's Refund Policy.
Example
Total Package: ₹3,000 for 30 days. Customer cancels at Day 12 (40% lapsed). Prorata = ₹1,200. Cancellation fee = ₹300 (10% of ₹3,000). Refund = ₹1,500.
4.3 Cancellation After 70% of Service Term
⚠ NO REFUND ZONE: Once 70% or more of the contracted Service Term has elapsed, the Customer is not entitled to any refund. The entire fee paid shall stand forfeited.
The Customer retains the option to continue availing services for the remaining portion of the Service Term until the original end date. This option is not transferable and cannot be exchanged for monetary value.
No prorata calculation, credit note, or partial refund shall be issued under this clause.
5. Non-Availability & No-Pause Rule
Cancellation requests arising solely from the Customer's inability to make the Registered Vehicle available shall not qualify for any waiver of the cancellation fee or extension of the Service Term. The following scenarios are specifically excluded from any exception:
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Customer travel or personal unavailability for a portion of the Service Term.
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Registered Vehicle being unavailable due to repair, service, or any other reason.
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Customer's decision not to avail service on specific days.
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Request to substitute or swap the Registered Vehicle with another vehicle.
6. Non-Transferability
Service subscriptions are non-transferable to another individual or entity. A cancellation cannot be converted into a transfer or assignment of remaining service days to a third party. Requests to change the Registered Vehicle are not treated as a cancellation; they are governed by Section 4 of the Terms & Conditions and require payment of an additional fee as specified therein. Where a vehicle change request is made, no refund shall be issued on the original subscription. Additionally, where the Company fails to deliver service for 3 (three) or more consecutive scheduled service days due to reasons solely attributable to the Company, the Customer may be eligible for a refund as set out in the Refund Policy.
7. Disputes
In the event of a dispute regarding the application of this Cancellation Policy, the Customer must raise the dispute in writing within 7 (seven) days of receiving the cancellation settlement communication. The Company's decision, following review, shall be final and binding.
8. Contact for Cancellation Policy Queries
Email : support@249carwashing.com
Phone : 080 4879 4545
Time : Monday to Saturday, 10:00 AM – 7:00 PM