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Refund Policy

Effective Date: 1st June 2025

1. Purpose

This Refund Policy sets out the conditions under which 24/9 Carwashing Pvt. Ltd. ("Company") will process monetary refunds, the eligible scenarios, the applicable timelines, and the limitations on refund entitlements. This policy forms part of the Customer's agreement with the Company and must be read alongside the Terms & Conditions and Cancellation Policy.

2. Refund Eligibility

Refunds shall only be considered in the following circumstances:

  1. Pre-commencement cancellation of a subscription submitted more than 5 (five) days before the scheduled service commencement date (full refund less payment processing charges, which shall not exceed 2% of the fee paid).

  2. Post-commencement cancellation within the first 70% of the Service Term, subject to prorata and cancellation fee deductions as specified in the Cancellation Policy.

  3. Service failure attributable solely to the Company (e.g., Company unilaterally fails to deliver service without cause for a continuous period of 3 or more consecutive scheduled service days).

  4. Duplicate or erroneous payments made by the Customer, verified by the Company's finance team.

3. Scenarios Where No Refund Is Applicable

The following situations explicitly do NOT qualify for a refund under any circumstances:​​

  1. Cancellation requests received after 70% or more of the Service Term has elapsed — the full fee paid is forfeited.

  2. Customer non-availability for any number of days during the Service Term.

  3. Customer choice to discontinue availing the service after it has commenced.

  4. Inability to make the Registered Vehicle available on scheduled service days.

  5. Requests to change the Registered Vehicle — the original subscription is discontinued with no refund; the vehicle change process and associated fees are governed by Section 4 of the Terms & Conditions.

  6. Dissatisfaction with the service quality where the Company has made reasonable efforts to remedy the issue.

  7. Requests made after the Service Term has expired.

4. Refund Computation

Where a refund is due, it shall be calculated as follows:

Component
Computation Basis
Less: Payment Charges
Actual gateway/processing fee (max 2%)
Less: Cancellation Fee
10% × Total contracted package value
Less: Prorata Used
Daily rate × Number of service days elapsed
Total Fee Paid
Gross amount paid by Customer at time of subscription
= Net Refund Amount
Amount to be credited to Customer's original payment source

5. Refund Processing Timeline

Upon approval of a refund request, the Company shall process the refund within the timelines specified below:

Payment Method
Estimated Credit Timeline
Cash Payment
Cheque / NEFT within 10 Business Days
Credit Card
7–14 Business Days (subject to card issuer)
Debit Card
7–10 Business Days
UPI / Net Banking
5–7 Business Days

6. Refund Process — Step by Step

  1. Customer submits a cancellation request in writing as per the Cancellation Policy.

  2. Company acknowledges receipt and initiates a review within 2 business days.

  3. Refund quantum is computed per Section 4 of this Policy and communicated to the Customer.

  4. Customer confirms refund details (bank account / original payment instrument).

  5. Company processes the refund within the timelines specified in Section 5.

  6. Confirmation of refund processing is sent to the Customer's registered contact.

7. Refund to Original Payment Source

Refunds shall be credited exclusively to the original payment instrument or account used at the time of subscription. The Company shall not issue refunds to a different bank account, third-party account, or in cash (except where the original payment was made in cash).

8. GST on Refunds

Where a refund is processed for a cancelled subscription, the GST component of the refund shall be credited in accordance with applicable GST law. The Company shall issue a credit note as required under the Goods and Services Tax Act, 2017. Customers are advised to consult their tax advisor for treatment of refunded GST in their own filings.

9. Disputes on Refund Amount

If the Customer disagrees with the refund quantum computed by the Company, the Customer must raise a written dispute within 7 (seven) calendar days of receiving the refund computation statement. Disputes raised after this period will not be entertained. The Company's resolution of a dispute, after review, shall be final.

10. Contact for Refund Queries

Email : support@249carwashing.com

Phone : 080 4879 4545

Time : Monday to Saturday, 10:00 AM – 7:00 PM

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