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Terms & Conditions

Effective Date: 1st June 2025

1. Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer", "Client") and 24/9 Carwashing Pvt. Ltd. operating under the trade name 24/9 Car Wash ("Company", "We", "Us") for the provision of professional car wash and detailing services.

By subscribing to, purchasing, or utilising any service offered by the Company, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

2. Definitions

Service Term
The total duration of a subscribed service package as specified at the time of purchase.
Customer
The individual or entity that has subscribed to or purchased a service from the Company.
Registered Vehicle
The specific vehicle (identified by its registration number) enrolled against a service subscription at the time of purchase.
Service Day
All calendar day including Sundays on which the Company is scheduled to render services.
Prorata Fee
The proportionate fee corresponding to the number of service days utilised out of the total contracted service term.

3. Scope of Services

3.1  The Company provides exterior and interior car wash, detailing, and add-on services at its operational locations in Surat, as applicable to the Customer's enrolled plan.

3.2  Service availability is subject to operational capacity. The Company reserves the right to reschedule service delivery due to weather conditions, force majeure, or circumstances beyond its reasonable control.

3.3  Services are rendered exclusively to the Registered Vehicle enrolled under the subscription. Substitution or temporary replacement of the Registered Vehicle is not permitted under any circumstances.

4. Registered Vehicle Policy

⚠  IMPORTANT: The vehicle registration number provided at the time of subscription is the sole vehicle entitled to receive services under that subscription. No substitution, temporary swap, or addition of an alternate vehicle is permissible for any reason, including but not limited to the unavailability, breakdown, or absence of the Registered Vehicle.

The Customer is responsible for ensuring the Registered Vehicle is available on each scheduled service day.

Non-availability of the Registered Vehicle on any day shall not entitle the Customer to carry forward, defer, or accumulate service credits.

Any request to change the Registered Vehicle shall be treated as a new subscription. The earlier subscription shall be discontinued with no refund entitlement on any unused portion. A vehicle change fee of 20% of the total value of the original subscription term shall be payable before the change is processed. The new subscription for the replacement vehicle shall commence within 2 (two) working days of receipt of the vehicle change fee.

5. Service Continuity — No Pause Policy

5.1  Subscribed service terms run continuously from the date of service commencement and cannot be paused, suspended, or placed on hold for any reason whatsoever.

5.2  Reasons that do NOT entitle a Customer to a pause or extension of the Service Term include, without limitation:

  1. Customer travel, personal unavailability, or absence.

  2. Vehicle being under repair, service, or otherwise unavailable.

  3. Public holidays or events not expressly listed as Company rest days.

  4. Customer choice not to avail a service on a given day.

5.3  The Service Term shall lapse regardless of the number of days the Customer chooses not to avail the service.

6. Payments and Fees

6.1  All fees are payable in advance unless otherwise agreed in writing by an authorised representative of the Company. Where any payment processing or gateway charges are passed on to the Customer (for example, on refund processing), such charges shall not exceed 2% (two percent) of the total transaction value.

6.2  Applicable GST and other statutory levies shall be charged over and above the quoted service fee. Where a refund is processed on a cancelled subscription, the GST component shall be handled in accordance with Section 8 of the Refund Policy.

6.3  The Company reserves the right to revise its pricing with prior notice of at least 7 (seven) calendar days. Any pricing revision shall apply only to new subscriptions entered into after the effective date of the revision; existing active subscriptions shall not be affected by a pricing revision during their contracted Service Term. Where the Company fails to deliver service for 3 (three) or more consecutive scheduled service days due to reasons solely attributable to the Company, the Customer’s refund entitlement shall be governed by Section 2 of the Refund Policy.

7. Customer Obligations

  1. Ensure the Registered Vehicle is clean of hazardous materials prior to each wash session.

  2. Disclose any pre-existing damage to the vehicle before the commencement of the service.

  3. Ensure timely access to the vehicle and premises on each scheduled service day.

  4. Comply with all reasonable instructions issued by Company staff.

  5. Ensure there is comfortable walking space of minimum 2 ft on all the 4 sides of the vehicle for a profession service experience.

8. Limitation of Liability

8.1  The Company's total liability to the Customer for any claim shall not exceed the total fees paid by the Customer in the 30 (thirty) days immediately preceding the claim.

8.2  The Company shall not be liable for any consequential, indirect, special, or punitive damages arising out of or in connection with the provision of services.

8.3  The Company takes reasonable precautions to protect vehicles during the wash process. However, pre-existing damages discovered during service shall not be the Company's liability.

9. Intellectual Property

All trademarks, logos, service marks, and trade name ("24/9 Car Wash") is the exclusive property of the Company. Unauthorised use is strictly prohibited.

10. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat. In the event of a dispute regarding any aspect of these Terms or the services provided, the Customer must raise the dispute in writing within 7 (seven) calendar days of the event giving rise to the dispute. The Company’s decision, following review, shall be final and binding subject to applicable law.

11. Amendments

The Company reserves the right to amend these Terms at any time. Amendments shall be communicated via the Company's website or registered communication channel. Continued use of services after the effective date of amendments constitutes acceptance of the revised Terms.

12. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

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